At Seinlucky, your privacy is not an afterthought — it is a core operational commitment. This Privacy Policy explains precisely what personal data we collect from users of our Platform, why we collect it, how we use it, and the rights you hold over your own information.
This Privacy Policy issued by Seinlucky ("we", "us", "our", or the "Company"), the operator of the online gaming and sports betting platform accessible at seinlucky.cam (the "Platform"). This document governs the collection, use, storage, and disclosure of personal data provided by or collected from users of the Platform ("you", "your", or "User").
Seinlucky takes its obligations as a data controller seriously. We collect only the personal data that is necessary for the purposes outlined in this Policy, and we handle all such data in accordance with applicable international data protection standards. Your personal information is never sold to advertisers, data brokers, or any other commercial third parties.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy. By registering an Account on the Platform or continuing to use it after the effective date of this Policy, you acknowledge that you have read, understood, and consented to the data practices described herein.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
Seinlucky collects personal data across several categories, depending on how you interact with the Platform. The following table summarises the types of data we may collect:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (MyKad / passport) | Account registration & KYC |
| Contact Data | Email address, Malaysian mobile number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account registration |
| Financial Data | Payment method details (e.g., Maybank account reference, Touch 'n Go eWallet ID, DuitNow registered number), transaction history, deposit and withdrawal records in MYR | Deposits, withdrawals, KYC |
| Account Activity Data | Login history, session duration, wager history, game preferences, bonus usage, responsible gambling settings | Platform use |
| Technical Data | IP address, browser type and version, device type, operating system, time zone, screen resolution | Automatic collection on access |
| Communications Data | Content of support chat conversations, email correspondence, feedback submissions | When you contact support |
| Compliance & AML Data | Source of funds declarations, enhanced due diligence documents, politically exposed persons screening results | Triggered by compliance thresholds |
We do not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or health information, except where legally required for compliance purposes.
We collect your personal data through the following channels:
You provide data directly to us when you: register an Account; complete KYC verification; make a deposit or withdrawal; contact our support team via live chat or email; complete a responsible gambling self-assessment; or respond to any survey or feedback request on the Platform.
When you access the Platform, our servers automatically record technical data including your IP address, device identifiers, and browsing behaviour. This data is collected using server logs, session tracking, and cookies (see Section 10).
In limited circumstances, we may receive data about you from:
Seinlucky processes your personal data for the following purposes:
We rely on one or more of the following legal bases when processing your personal data:
Seinlucky does not sell, rent, or trade your personal data to commercial third parties. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
As an internationally operated platform, Seinlucky may transfer your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:
You may request further information regarding the specific safeguards applicable to any international transfer of your data by contacting us at [email protected].
We retain your personal data for only as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification.
Seinlucky uses cookies and similar tracking technologies to operate certain Platform functions, improve user experience, and gather aggregate analytics data. A cookie is a small text file stored on your device when you visit the Platform.
The following table summarises the main categories of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for core Platform functions such as maintaining your login session, securing Account access, and processing transactions. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your preferences such as language settings, display preferences, and responsible gambling tool configurations. | Up to 12 months |
| Analytics | Collect aggregated, anonymised data on how users navigate the Platform to help us identify areas for improvement. No personally identifiable data is stored. | Up to 24 months |
| Performance | Monitor Platform load times, error rates, and technical performance to ensure a stable and responsive experience across devices. | Up to 12 months |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. We do not use third-party advertising or behavioural profiling cookies.
Subject to applicable law, you hold the following rights in relation to your personal data held by Seinlucky. To exercise any of these rights, please submit a written request to [email protected] with sufficient detail to identify your Account and the nature of your request. We will respond within 10 business days.
Request a copy of the personal data we hold about you and receive information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we limit the processing of your data in certain circumstances — for example, while a rectification request is under review.
Request a copy of data you provided to us in a structured, machine-readable format where technically feasible.
Object to the processing of your data for legitimate interest or direct marketing purposes at any time.
Seinlucky implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
While we take every reasonable precaution, no method of data transmission over the internet is entirely risk-free. You are encouraged to use a strong, unique password for your Account and to keep your login credentials strictly confidential.
The Seinlucky Platform is strictly for individuals aged21 years and above. We do not knowingly collect personal data from persons below the age of 21. Our registration process requires all Users to confirm their age, and our KYC procedure includes age verification as a mandatory step.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that your child may have provided personal data to Seinlucky, please contact us immediately at [email protected].
Seinlucky reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material — for example, changes to how we use your data or to your rights — we will provide advance notice via a notification on the Platform or by email to your registered address.
The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how your data is being handled. The current version of this Policy is always accessible at seinlucky.cam/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, please contact the Seinlucky privacy team through the following channels:
When submitting a data rights request, please include your registered email address, the nature of your request, and any supporting information that will help us locate your Account. We may need to verify your identity before processing the request.
Our privacy practices are built around six concrete commitments — not marketing language, but operational standards we hold ourselves to every day.
Your personal information is never sold, rented, or licensed to advertisers or data brokers. This is a firm policy commitment. We collect data to run your Account, not to monetise it.
All data in transit between your browser and our servers is protected with TLS/SSL encryption. Sensitive records stored on our infrastructure use AES-256 encryption at rest.
We collect only what is necessary to operate your Account, process payments, and comply with our legal obligations. We do not retain data beyond its required retention period.
Access, correct, export, or delete your personal data by submitting a simple request. We respond within 10 business days and will never obstruct a legitimate data rights request.
Our Platform undergoes scheduled penetration testing and vulnerability assessments. Any identified weakness is prioritised and remediated before it can be exploited.
Promotional emails and notifications are sent only with your explicit consent. You can withdraw that consent at any time — we make opting out as simple as a single click.
Our support team is here 24/7. If anything in this Privacy Policy is unclear, reach out via live chat and we'll walk you through it in plain language.